Welcome to AlSur Patagonia. By accessing or using our website (https://alsurpatagonia.com) or making a reservation through our platform, you agree to follow these Terms and Conditions. Please read them carefully before completing your booking.
1. Company Information
AlSur Patagonia
Website: https://alsurpatagonia.com
Email: joaquin.alvarez@alsurpatagonia.com
Address: Ruta 9, Huerto 280, Puerto Natales, Chile
Phone: +56 9 4057 5947
2. Use of the Website
By using this site, you agree not to:
- Provide false information
- Attempt to compromise website security
- Interfere with the booking or payment systems
- Extract data or content without permission
We reserve the right to suspend accounts or block access for misuse.
3. Tours, Services, and Reservations
3.1 Booking Confirmation
A booking is considered confirmed once:
- Payment is completed, and
- You receive an order confirmation email
It is your responsibility to verify that all booking details (dates, times, passenger names, etc.) are correct.
3.2 Prices & Payment
All prices are listed in CLP (Chilean Pesos) unless otherwise stated.
Accepted payment methods include:
- Credit/debit cards
- Bank transfers (if applicable)
Prices may change without prior notice but confirmed bookings retain their original price.
3.3 Cancellations & Refunds
Cancellations by AlSur Patagonia (Weather/Safety/Operational Reasons)
You may choose:
- A full refund, or
- Rescheduling without penalty
Cancellations by Customer
- More than 5 days (120 hours) before activity: Full refund
- Between 5 days (120 hours) and 48 hours: 75% refund
- Less than 48 hours: 50% refund
- No-show: Non-refundable
Accommodation bookings may have different seasonal cancellation policies.
4. Weather, Safety & Operational Adjustments
Patagonia weather can be unpredictable.
We may:
- Modify itineraries
- Adjust routes
- Delay or cancel activities
These decisions are made for the safety of passengers, crew, and equipment.
No compensation is provided for weather-related itinerary changes.
5. Customer Responsibilities
You agree to:
- Follow guide and captain instructions
- Declare relevant health conditions
- Arrive on time for departures and pickups
- Respect nature, wildlife, and protected areas
We are not liable for incidents caused by non-compliance.
6. Liability Disclaimer
AlSur Patagonia is not responsible for:
- Lost or damaged personal items
- Delays caused by traffic, weather, or third parties
- Injuries resulting from risky behavior or failure to follow instructions
- Force Majeure events outside our reasonable control (including natural disasters, extreme weather conditions, strikes, or civil unrest).
Participation is voluntary and at your own risk.
7. Intellectual Property
All content on this website including logos, text, images, and design elements belongs to AlSur Patagonia or its content providers.
Copying or distributing content without permission is prohibited.
8. Third-Party Services
We may use third-party services such as:
- Payment processors
- Booking systems
- Navigation providers
- Transportation partners
These services operate under their own Terms and Privacy Policies.
9. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes will be posted on this page and take effect immediately.
10. Contact
For inquiries about these Terms, email us at:
📧 joaquin.alvarez@alsurpatagonia.com
📍 Ruta 9, Huerto 280, Puerto Natales, Chile
📞 +56 9 4057 5947