Last update 12-11-2025
This Privacy Policy explains how AlSur Patagonia collects, uses, stores, and protects your personal information when you visit our website (https://alsurpatagonia.com), book a tour, or use our services.
By using our website, you consent to the practices described below.
1. Information We Collect
We may collect the following types of data:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Billing details
- Booking information
- Pickup location or travel details (if applicable)
1.2 Technical Information
- IP address
- Browser type
- Operating system
- Referring website
- Cookies and tracking data
1.3 Comments
If you leave a comment:
- We collect the data shown in the comment form
- IP address and browser info (anti-spam)
- An anonymized email hash may be shared with Gravatar
2. Media Uploads
If you upload images to the site, avoid uploading photos with embedded GPS location data (EXIF).
Visitors may extract the location data from public images.
3. Cookies
We use cookies to:
- Improve user experience
- Store preferences
- Maintain login sessions
- Assist with spam prevention
Types of cookies used:
3.1 Comment Cookies
Stored for 1 year if you opt to save your details.
3.2 Login Cookies
- Basic login cookies: 2 days
- “Remember Me”: 2 weeks
- Admin screen preferences: 1 year
3.3 Editor Cookies
Created when editing/publishing posts; expires after 1 day.
4. Embedded Content
Articles or pages may contain content from external websites (videos, images, widgets, etc.).
These websites may collect your data independently under their own privacy policies.
5. How We Use Your Data
We use collected information for:
- Processing bookings
- Sending confirmations and service updates
- Customer support
- Website improvements and analytics
- Safety and operational communication
- Compliance with legal obligations
6. Who We Share Your Data With
We only share data with:
- Payment processors (secure and encrypted)
- Hosting providers
- Anti-spam services
- Booking systems
- Legal authorities if required
We do not sell your data to third parties.
7. Data Retention
We retain:
- Comments indefinitely
- Booking information for administrative and legal purposes
- User account data until the account is deleted
8. Your Rights
You may request:
✔ A copy of the personal data we hold
✔ Correction of incorrect information
✔ Deletion of your data (“right to be forgotten”)
Requests may be limited by:
- Legal obligations
- Fraud prevention
- Tax record requirements
To request data access or deletion, contact us at:
📧 joaquin.alvarez@alsurpatagonia.com
9. Data Transfers
Visitor comments may be reviewed by automated spam detection services.
Some external services (WooCommerce, WP Travel Engine, email providers, analytics tools) may process data outside Chile.
10. Security
We implement security measures to protect your data, including:
- Secure server environments
- Encrypted payment gateways
- Limited internal access to personal data
However, no system is 100% secure, and you acknowledge that use of the internet carries inherent risks.
11. Changes to This Policy
We may update this Privacy Policy at any time.
Changes become effective immediately upon posting on this page.
12. Contact Us
If you have questions regarding this Privacy Policy or how we handle your data:
📧 joaquin.alvarez@alsurpatagonia.com
📍 Ruta 9, Huerto 280, Puerto Natales, Chile
📞 +56 9 4057 5947